LG SmartThinQ – Stop wasting time doing household chores

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6 years ago

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[App] LG SmartThinQ

The LG SmartThinQ application connects LG smart home appliances (refrigerator, kimchi refrigerator, washer, dryer, oven, robot vacuum, styler, AC, air purifier, etc.) and TV together to offer you a “Better life with IoT.” Features such as home monitoring, Smart Diagnosis, remote control, energy saving, and recipes provide a safer, greener, fresher, and more entertaining home environment.

The LG SmartThinQ app is compatible with Android OS 4.4 (Kitkat) and above, and it is optimized for LG G series smart phones. The app may display differently on other smartphones.
Stop wasting time doing household chores and enjoy more family time with SmartThinQ.

Permissions

Photos, media and files: Needed to check available memory for downloading modules specific to your registered products and to transfer or save pictures for certain products.
Phone and call settings: Needed to automatically identify your preferred country and language settings and to connect to a customer center following Smart Diagnosis.
Location : Needed to obtain Wi-Fi router information when registering the product.
developer.android.com/reference/android/net/wifi/WifiManager#getScanResults()

Optional
Contact information: Needed to access your other LG apps, such as LG Smart World TV and LG Health, without signing in first.
Camera : Needed to provide QR code recognition capability.
Mic : Needed to provide Smart Diagnosis

Agreeing to these permissions is not mandatory to use the application.

If you have trouble logging in, please update the Android webview system.
market.android.com/details?id=com.google.android.webview
After updating, if the app does not function correctly, try uninstalling it and reinstalling it on your phone.

LG SmartThinQ user reviews :

Update: All good now since this latest update, thank you* Since the last update I do not get notifications when the washer is done. It used to work perfectly. And the Push Notifications setting is on.

LG Electronics, Inc.May 4, 2019
We regret to see you are unsatisfied with the performance of our application. The most recent update should resolve the issues with the notification. Please ensure you have the latest version downloaded. Your feedback is greatly appreciated. Our app developers are working to provide a better customer experience. ^ST

have sent a detailed email. Plesase check. I wrote following on 18 Oct 2018 but till today no one contacted me even not answered.it looks like you don’t want to improve your products that really can help the customers. Absolutely disappointed by your approach. I have to give 1 star as no provision to give you 0 star. There are many issues with this app. I suggest that one of the members of the team should talk to me to understand the issues better as I am also a software professional.

LG Electronics, Inc.May 4, 2019
Rajneesh, we regret to see you’re experiencing issues with the application. Please contact us at smart.thinq@lge.com. Kindly include the app software version, phone information, a copy of your review, and details of the issue you’re experiencing. ^ST

Pretty good start. Getting better. App should know what filters I use and at least have a link to purchase them. I also get an email when I need filters and that does tell me what filters they are. Otherwise a pretty solid app.

Contact developer :