Accor All – 3,000 towns waiting to be discovered

[App] Accor All – Hotel booking

Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries.

That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered.

From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends.

Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app.

The Accor All app is your new travel partner:

Prepare your stay
Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews.
You can book, manage your booking and prepare your trip.
What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions.
Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking.

During your stay
Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars.

Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities:
Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul

Accor All user reviews :

Will not search for a hotel when a destination is specified unless current location of device is made available, why is this necessary. But why is it no longer possible to use a map to narrow down where hotels are located. The app does not rotate so I have to use it in portrait mode, most in convenient on my table that has an attached keyboard Pet acceptance policy of most hotels not displayed correctly.

• Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. All feedback are gifts ! We are going to work on the points that you sent us. If you have additional feedback, you can send it us via app.all[at]accor.com in order to improve the ALL application. Chris, o.b.o The Accor ALL App team

It is easy to book hotels, see where they are on the map, see the different options for room types. You have records of your bookings and it is easy to cancel bookings. The tab where you can see your reward points, status points is very helpful to see when the hotels you have stayed at have allocated points. There are also lots of helpful links

Well I have given it 5 star and it does appear to have a good, glitch-free, clearly-laid-out, easy-to-edit quote obtainer with hotel search box. As in, holiday search facility/rooms and rates finder. Which is more than can be said for both the Accor Club’s website where the main stay search is and the Ibis website – both of which need some technical attention and fast! With regards to the rate search being plagued by error.

There’s an option to ‘amend or cancel’ a booking, but actually you can only cancel it. If you wish to change your booking, you have to cancel and make another booking. Quite silly and unnecessary steps. Why not just put ‘cancel’ on that click button to avoid confusion.

• Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. All feedback are gifts ! We are going to work on the point that you sent us. If you have other feedback, you can send us to app.all[at]accor.com in order to improve the ALL application. Mathieu, o.b.o The Accor ALL App team

As a platinum member, I dissapointed with the apps. Almost faced an error every week or two week. “It’s not you, it’s us.” Today, I cannot modify and check my reservations due to system error. Not reliable for business travellers who often modify/need sudden and quick reservation.

• Hello, On behalf of the ALL team, thank you for writing to us and I apologize for your experience. We have solved an issue that could explain your problem. If you still experience it, you can send us your account detail to app.all[at]accor.com in order to continue investigations. Coralie o.b.o The Accor ALL App team

Fairly straightforward until I got to payment confirmation, then it was unclear whether the payment had completed. I had to go back to the booking then confirm the payment again. This time it didn’t go through a transaction, it just gave a booking reference. We all get nervous if there is an issue with online payment so this is something that needs to be fixed. I’m not sure this app is an improvement over the website.

• Hello, Thank you for taking the time to bring this issue to our attention. I invite you to contact us by email (at App.ALL[at]accor.com) with screenshots and the description of the problem encountered. We will be able to provide a more specific answer. I hope that my answer will be helpful. Mathieu, o.b.o The Accor ALL App team

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