Sezane – From Paris to your door

[App] Sezane

SezaneYour portal to Paris: Be the first to discover our new Collections, Archives and have exclusive access to our latest releases with our app.

Sézane was born in Paris, with a desire to offer all women luxury quality & the expertise of the best ateliers, at a fair & accessible price. We create perfectly cut pieces, with a French touch, that last forever. From Paris to your door, enjoy worldwide shipping and free returns from selected countries.

Four times a year, we release a seasonal collection. Every Wednesday and Sunday, we release our restocks and newcomers; with our app, you’ll always be up to date.

Any comments or suggestions about our app? Your hotline to Paris is bonjour[at] If you liked our app, we’d love to hear your feedback via the App Store!

Sezane user reviews :

Relatively easy to use app. Some bugs occasionally in certain of the categories. Also annoying how they split the archives, last chance, new and e-shop collections. Payment and order tracking along with previous order history works well.

This app is glitchy. From time to time, the app just spins and I can’t click or do anything. Now, when I try to check out, I had a hard time getting past the credit card screen. It’s blank and out of sheer luck, I accidentally clicked on the area where you can enter the security code. For a company that is pushing people to use the app, it’ll be great if they could ensure the app works fine.

  • Bonjour Irène, Merci pour votre retour, Nous prenons bien en compte tout ces retours afin de nous améliorer et vous offrir une meilleure expérience. A bientôt.

excellent delivery and returns service and clothes are beautiful.. well made and last!!

I don’t like that I only have 28 minutes to purchase the items in my cart before they are removed.

I am absolutely happy with sezane, love all the pieces I bought, quality and design are amazing! I could feel each item is made with love, and you cannot imagine how much I cherish them. Return and customer service experiences are pleasant. Although the app has some bug, but the overall navigation is well-organized, simple and clear, please keep updating your app. I like it a lot.

  • Bonjour Ellen – Mille mercis d’avoir pris le temps de partager avec nous un si gentil commentaire. Nous le partageons à notre Studio également

It is great to browse, set notifications and set favorites. However my app is set to deliver in Spain, but ONLY displays UK or US sizes… This resulted in me receiving a size 42 pair of sandals… And a size 38 dress, when both my sizes are 40. I thought I could bypass the problem by using a size conversion chart they have on their website, but those sizes didn’t match up either. I have written about it to customer service, and look forward for that bug to be fixed as it is very important.

I love the browsing experience but the app is slow and has a lot of bugs, I had to try to pay 3 times for it to work for no apparent reason. Once items are in basket, you can’t click on them to go back to item description (e.g. of you wanted to check materials etc)

  • Bonjour, Merci pour votre avis ! Nous en faisons la remonter auprès de la Teamen charge pour qu’elle puisse vérifier que cela soit corriger très vite. A bientôt.

Super, duper happy to have Sézane on Android. Been a long time customer of this brand. Now I just need to verify if ordering works! For people having British pounds as default currency, just choose the country of delivery under Settings. The currency adapts itself :) Update as of 19.07.2021: The app has become rather buggy. The payment methods fail while placing the order and I have to repeat the whole thing via desktop again. Can the developers please look into this? I keep getting the message

  • Ravi que l’application vous fasse tant plaisir

Finally was able to log in, I guess the bug was fixed. Not giving 5 stars, as I think the user experience still have room for improvement (ex. You cannot “favorite” a product when being directly in the page for it, the categories are not that user friendly, pretty hard to find etc).

  • Bonjour, Oh mince, nos excuses ! Si l’adresse existe déjà, avez-vous tenté l’option mot de passe oublié dans ce cas ? A très vite.

I have been buying from Sezane since April this year. Like most online retailers it too me 2-3 orders and returns to ascertain my correct size with them but once I had done so -I was so happy with the quality and cut of the clothes. Yes delivery at times can be quite slow as can be confirmation of returns – but in general I found customer service good – I had difficulties in generating my free postage baroda and it was sorted that day. My experience thus far has been very positive.

  • Bonjour Yvette, C’est un plaisir de lire que vos expériences furent aussi agréables. Nous partageons vos gentils mots à l’ensemble de la Team. A très vite.

This app is done really well. So freshing to be able to see all the clothes in an outfit next to each other when shopping. Really helps find teh look the model is wearing rather than endlessly searching. Thanks

  • Bonjour Zoé, Nous vous remercions très sincèrement ! Nous avons fait notre maximum pour que l’application soit la plus agréable possible, c’est ça nous fait très plaisir de lire ce commentaire A bientôt.

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