My Renault – Keep informed of all the key moments

[App] My Renault

My Renault, your mobile customer portal

Designed for you, imagined to ease your daily driving experience, wherever and whenever you want.

What are My Renault advantages?
Add your Renault vehicle to your virtual garage
Keep informed of all the key moments of your Renaults maintenance schedule and find your maintenance history
Prepare your trips by creating a route within the app
Enjoy benefits and personalised offers for your vehicle
Get advice: contact our Customer Relations team directly from the app
Looking to book an appointment with your dealer? It takes just a few clicks
Roadside Assistance at the touch of a button

Download the app today and register your Renault vehicle thanks to its serial number (VIN) or registration number, and we will take care of your request.

Pamper your Renault vehicle from your app and discover the whole range, from personal to city cars, including hatchbacks, EV and SUV vehicles :
Twingo, Clio, Captur, Kangoo, Kadjar, Megane Hatchm Megane Sport Tourer, Scenic, Grand Scenic, Koleos, ZOE

My Renault user reviews :

I can not believe that a company like Renault is not capable of making such a simple app work properly. Climate control and charge management never work. You have to try 10 – 15 times and still can’t be sure. The only thing that kinda works is checking the status of the battery, but only once every 15 – 30 minutes. I love my car, but this up is a disaster. Also, renewing your connected services is ridiculously complicated and counterintuitive. SSD card, reinstall, sincronise, code … absurd.

• Thanks for your review. Sorry to hear you are disappointed with the functionality of the App. Your opinion is very important to us so we can see where we need to make improvements. If you would like to contact your local Customer Services or Multimedia team, they can look into the issues you’re experiencing. Thank you. My Renault Team.

Only useful for checking vehicle range and even that sometimes does not update. In order to be useful, it needs to offer more information like inside/outside temperature, car locked/unlocked, get car notifications, offer possibility to operate lights/doors. Not sure if the app or the car is at fault but overall, the ecosystem is very limited.

• Thanks for your review, Ionut. If you’re based in the UK, please contact the Multimedia team on 0344 369 0000 so that they can check that the App is running as it should be and that the features you’re looking to access are working correctly. Thanks. MY Renault Team.

An easy to use app but a little limited. The app is easy to use (2023 Zoe) and I can start a charge or start cabin pre-conditioning, but that’s about it. It would be good to be able to: – unlock and lock the car – programme schedules for cabin conditioning and charging (rather than having to sit in the car and do it) – set charge limits – journey tracking

• Thanks for your review. Your opinion is very important to us so we can see where we need to make improvements. We will pass your comments to our technical team for their review. The App is constantly evolving so please keep an eye out for future updates. My Renault Team.

app has been slow, unresponsive, glitchy in turn (only recently intalled). As soon as I installed the app to go with my home charger, this one stopped responding and all charge history data disappeared. Uninstalled with intention of reinstalling, watching an infinity loop on the screen – not opening. So annoying.

• We apologise for any issues that you are experiencing with the App. Please contact your local Customer Services team so that they can take your details and provide further assistance. Many thanks. My Renault Team.

Limited experience. No real options for Austral except turning on lights from app and honking. You could at least add remote heating. Also the app doesn’t work in “unsupported country” which means when you are on vacation you can’t even use car locator where is most important.

• We appreciate your review and we’re sorry if the App is not working as expected. So that we can investigate your concerns further, please contact your local Customer Services or Multimedia team for assistance. Thanks. My Renault Team.

Mostly, it works fine, some random fails, and some bits seem overly complicated. Would like to see stopping charging at a set % as an option.

• Thanks for your review. Your opinion is very important to us so we can see where we need to make improvements. We will pass your comments to our technical team for their review. The App is constantly evolving so please keep an eye out for future updates. My Renault Team.

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